FAQ

1. How do I place an order?

Simply browse through our collections and add the items you love to your cart. When you’re ready, proceed to checkout where you can securely enter your payment and shipping details. We’ll handle the rest!

2. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and Shop Pay for your convenience.

3. Where do you ship to?

Currently, we ship across the U.S. and internationally to select countries. Shipping options and costs will be calculated at checkout based on your location.

4. How long will it take to receive my order?

Processing typically takes 1-3 business days. Once shipped, delivery time depends on your location and selected shipping method:

  • U.S. orders: 3-7 business days
  • International orders: 7-14 business days

Please note, during holidays or special promotions, shipping times may be slightly extended.

5. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

6. What is your return policy?

We want you to love what you order! If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange, provided the item is unused and in its original condition. Please note that return shipping costs are the responsibility of the customer.

To start a return, simply contact us at returns@mbkscloset.com.co with your order details.

7. How do I know what size to order?

Each product page includes a size guide to help you find your perfect fit. We recommend checking the measurements before placing your order, as sizing can vary between items.

8. What if an item is out of stock?

If an item you love is out of stock, don’t worry! We frequently restock popular items, so be sure to check back or sign up for our newsletter to be notified when it's available again.

9. How can I contact MBKS Closet?

We’re here to help! You can reach us via the Contact Us page or send an email to [support email]. We aim to respond within 24 hours.